1. GENERAL INFORMATION
We use cookies and similar devices to facilitate your browsing experience in the online store, understand how you interact with us and, in certain cases, to show you advertising based on the analysis of your browsing habits. You can read our information about cookies to understand in detail these and other similar devices we use, their purposes and other information of interest.
2. What is a cookie?
Uma Cookie é um pequeno ficheiro de texto que um site armazena no teu computador, telefone ou outro dispositivo informático e que contém informações sobre a tua navegação nesse site. Os Cookies são necessários para facilitar e simplificar as pesquisas do utilizador e não danificam o seu computador.
Nevertheless, this Policy uses the term “Cookies” because they are the primary method of storing information used by this website; the browser’s “Local Storage” is also used for the same purposes as cookies. All information included in this section also applies to this “Local Storage”.
3. I’M NAT uses cookies to…
Cookies are an essential part of how this website works. The main purpose of our cookies is to improve the user’s browsing experience. For example, they are used to remember your preferences (language, country, etc.) during browsing and future visits.
The information collected by cookies also allows us to improve the website by calculating usage numbers and patterns, tailoring the web page to individual user interests, faster searches, etc.
Sometimes, if we have obtained your informed consent in advance, we may use cookies, tags, or other similar mechanisms to obtain information that allows us to show you, on our website, on third-party websites, or in any other medium, advertising based on the analysis of your browsing habits.
4. And what are they not used for?
We do not store any content related to credit cards or other payment methods, sensitive content, addresses, or passwords.
5. Who uses the information obtained from cookies?
The information stored in cookies from our website is used exclusively by us, with the exception of those identified as “third-party cookies,” which are used and managed by external service providers requested by us to improve our services and the user’s browsing experience when browsing our website. These “third-party cookies” are mainly used to obtain access to statistics and to ensure the completion of payment transactions.
6. AVOID OR BLOCK THE USE OF COOKIES
If you prefer to avoid the use of cookies on this page, given the limitations described above, you should first disable the use of cookies in your browser and then delete the cookies saved in your browser associated with this website. You can use this option to avoid the use of cookies at any time.
You can restrict, block, or delete cookies from this website at any time by configuring your browser, following the steps below. Although the settings differ for each browser, cookie settings are usually found in the “Preferences” or “Tools” menu. For more information regarding cookie settings in your browser, consult the “Help” menu.
7. WHICH COOKIES DO WE USE?
These cookies are used to identify the user during the session, preventing them from having to log in repeatedly to this site, speeding up certain procedures, remembering choices made during the session or subsequent visits, remembering pages already visited, etc.
• Session identifier
• User identifier
• User selections
• Shopping cart
• Recent purchases
• Etc
These cookies obtain generic information about the user’s access to the website (not the content itself) in order to subsequently provide us with aggregated information about these accesses for statistical purposes.
• Origin of navigation
• Google Analytics (Third-Party Cookies)
• Facebook Pixel (Third-Party Cookies)
General Terms and Conditions of Sale
1. Order and Purchase Process
The ordering and purchasing process is possible through your customer account or, if you prefer, through guest mode – in which case creating a customer account is not required.
2. Payment Methods
After the order is completed, the purchase will be registered and, if the selected payment method is MBWAY or Multibanco Reference, there will be a defined period for the order payment to be made. After this period, if there is no payment confirmation, the order will be canceled. Some payment methods allow the recording of data necessary for the payment transaction – namely, PayPal and Credit Card (Mastercard or Visa). However, in this context, no personal data will be stored, so its management must be done directly with the respective service provider.
Credit card
Payment by credit card, Visa or Mastercard, benefiting from the liquidity advantages and payment terms offered by your bank. All transactions in the I’M NAT online store are secure, and we emphasize once again that no data associated with the card will be kept, other than its identification by the last 4 digits. The administrator of this payment method is STRIPE, therefore I’M NAT is not responsible for the direct withdrawal of the purchase amount from the card.
If, for any reason, it becomes necessary to cancel the order, in whole or in part, the amount will be refunded within 14 business days and will be returned directly to the card used for the order.
ATM
Payments via Multibanco can be made through the Multibanco ATM network or through your online banking. Once the order process is complete, a Multibanco reference will be generated and sent in the order confirmation email or can be viewed in the final order summary.
To make a payment at an ATM, you must select the “Payment of Services/Purchases” option and enter the corresponding entity, reference, and amount. Note that the references in question will only be valid for a period of 48 hours – after this period, you can contact us so that we can resolve the issue.
The order will be shipped on the business day following payment. I’M NAT is not responsible for stock shortages during the period between placing the order and payment.
MB WAY
You can pay for your order using the MB WAY payment system. During the ordering process, you must select this payment method, provide the mobile phone number associated with the app, access it, and follow the indicated purchase confirmation steps.
If the number entered does not match a payment number registered in this application, or if you made a mistake when entering your number, or if you made a mistake when choosing the payment method, please contact us so we can resolve your issue. The same applies if you exceed the payment period (5 minutes).
PAYPAL
You can pay for your order using your PayPal account. You can choose this payment method and complete a quick checkout using your PayPal user profile details, or simply select it when choosing your payment method. To pay using this method, you must have an active PayPal account with funds.
Some payment methods are only available to Portuguese customers, such as MBWAY and Multibanco Reference.
2. BILLING AND DELIVERIES
After your order has been shipped, it may take up to 15 business days for your order invoice to arrive in your email.
As soon as the distributor has your delivery details, you will receive an SMS confirming the delivery and your tracking number. Delivery is usually expected within 24 hours for mainland Portugal after this SMS. You can use this tracking number and the hyperlink sent by the distributor to track your order after it leaves our warehouse.
If you are not contacted by the distributor and have not received your order, you should contact us at hello@iamnat.pt so that we can help you. For faster service, please provide us with the shipping number received from the carrier and your order number or email address. You will have up to 5 delivery attempts. If you fail all of them, the order will be returned to our warehouses and a new shipment may incur additional costs for you (the cost of shipping, charged depending on the destination of the order).
You can therefore choose to receive the order at an address of your choice (except for PO boxes). To do so, simply provide the address where you will be present between 9:00 AM and 6:00 PM on any weekday. We suggest locations where you are sure someone will always be there: your workplace, a doorman’s house, or your home address. Please note that it is not possible to choose a specific delivery time, as this will depend on the delivery driver’s route on the day of delivery, which is determined by the transport service.
Providing an incorrect or incomplete delivery address may result in the order being returned to I’M NAT and, consequently, additional costs. In some cases, it may also lead to delivery delays, as the distributor will need to verify the delivery address with the recipient or the sender (us).
For organizational purposes and shipping company distribution procedures, the recipient’s identification information will be printed on a label that will be placed on the outside of the shipping box. As this is personal information, we advise you to destroy or deface it upon receiving your order.
Shipping costs and delivery times vary depending on the delivery area of the order, and are divided into:
• Mainland Portugal: From €3.95 and 2 business days for delivery. Free on orders over €30.
• Azores and Madeira Islands: From €5.80 and 2 working days for delivery (delivery times may be extended depending on transport limitations).
• Mainland Spain: From €6.90 and 2 working days for delivery. Free on orders over €70.
• Europe (Schengen Area): From €16.17 and 2 to 10 business days for delivery (depending on the country).
Orders are delivered Monday through Friday, during business hours, excluding local or national holidays, to the address you provide when placing your order. There may be exceptional delays in deliveries during periods of local or national emergency, adverse weather conditions, or holiday seasons.
We do not ship outside of Continental Europe and the Islands.
3. EXCHANGES AND RETURNS
• EXCHANGES
Exchanges are only possible for orders that have not yet been shipped and can never exceed the value of the initial order. In other words: if your first order is worth €30, you cannot exchange it for an order of lower or higher value, but you can change the products in that order, always making up the initial value.
• RETURNS
I’M NAT refunds occur when:
1. REFUND OF THE VALUE OF THE SHIPPED ORDER: This happens when you are not satisfied with your order: because a product was received in poor condition (either due to its physical packaging or its contents); a product was received past its expiration date; or the order was not received at all. In this situation, you should contact us via hello@iamnat.pt.
2. REFUND OF THE VALUE OF AN UNSHIPPED ORDER: This happens when you did not intend to complete your order, and unintentionally you completed and paid for it. It also happens when you wish to cancel an order – which only occurs if it has not yet been shipped. In this situation, you should contact us via hello@iamnat.pt.
3. ORDER RETURN: This occurs when the order arrives due to mishandling by the distributor and you have not yet opened any of the products inside. You can request a refund of the amount paid, and we will ask our distribution partners to come to your address to pick up the delivered items – which may take up to 2 business days.
Returns of incomplete or damaged products, as well as products without the original packaging and/or label, or products showing evidence of use, will not be accepted.
• REIMBURSEMENT
The refund is processed to the same bank account used for the order and may take up to 15 business days to arrive. This only applies to returns or non-shipment of products due to spontaneous stock shortages – in either case, you will always be notified of such an action.
Any refund request should always be sent to hello@iamnat.pt, and for faster processing, please include: the reason, the email address or order number associated with the request, and the payment method used.
4. PRODUCT INFORMATION
All procedures necessary to guarantee that all details, descriptions, and prices of products presented in the online store comply with legal requirements are rigorously followed. However, situations may occur where product information, including prices and promotional campaigns, has not been published correctly. In such cases, I’M NAT reserves the right not to process orders for these products or in case of spontaneous stock shortages. In any case, the I’M NAT team will contact you via the email address you provide in your customer account or order.
Below is a list of reasons why I’M NAT may not ship your requested order:
• Stock shortage;
• Inability to obtain payment authorization;
• Request deemed fraudulent.
All products, campaigns, promotions, and offers are limited to available physical stock and/or the number of units stipulated for the campaign.
If the order has been paid for and, due to stock shortages, any of the products in the order has been affected, you will be contacted by our team to choose between receiving a refund for that particular product, exchanging that product for another of the same value, or receiving a discount code for the value of the affected product to use on a future order.
I’M NAT also reserves the right to not allow the completion of the purchase process if any situation resulting from a computer error is detected in the order creation process, at any stage after this.
The use of discount codes in the I’M NAT online store is not cumulative – that is, only one discount can be used at a time, and only for the period specified for that discount. We also reserve the right to modify the promotional campaign, in terms of its conclusion (bringing it forward or postponing it) at any time. Likewise, we reserve the right to change the sale prices.
5. SUGGESTIONS AND COMPLAINTS
If for any reason you are not satisfied with I’M NAT’s products or services and wish to make a suggestion or complaint, you can do so at any time by emailing hello@iamnat.pt. It will be dealt with as quickly as possible, every weekday from 9 am to 6 pm, by the I’M NAT team.
If you received a defective or damaged product, or if the product received is different from the one you ordered, you will need to attach a video or photo to your complaint in order to prove the problem detected or the condition in which the order arrived. These materials must be clear and visible.
I’M NAT is registered on the Online Complaints Book Platform and anyone can access it here: https://www.livroreclamacoes.pt.
6. Other Information:
The products, information, services, and other content provided by I’M NAT or on social media, including any products, information, emails, services, and other content offered through any hyperlink, are provided for informational purposes only and in summary form. This information is not a substitute for the advice of a doctor or other healthcare professional, or for any information found on the back of each package, where nutritional information is located. Before purchasing any product, you should contact your doctor or pharmacist.
You should not use the information provided to diagnose or treat any health problem. You should always consult your doctor or pharmacist and carefully read all the information provided, as well as the information on the packaging of each product. Each person is different and the way one person reacts to a specific product may be significantly different from how other people react to the same product.
I’M NAT is not responsible for any product advertised by third parties and available via any hyperlink, nor for any claims of quality or performance derived from those products. We therefore advise that other websites, including but not limited to hyperlinks or pages linked to this one, may contain material or information that some people may consider inappropriate or offensive, inaccurate, false, erroneous or misleading, defamatory or libelous, infringing the rights of third parties, or otherwise unlawful. I’M NAT disclaims all responsibility for the content, legality, decorum, or accuracy of any information and any products or services present on any hyperlink or any page linked to this one.
